TendedLoop gives anyone a 10-second way to report — and routes issues instantly to the right team, whether that's your in-house crew or an external contractor.
Free forever · No credit card · Setup in 5 minutes
Select your industry to see the hidden costs — and how to eliminate them in days.
Protect HCAHPS scores and JCI accreditation
See the real costStop silent member churn from unresolved issues
See the real costResolve guest issues before they become bad reviews
See the real costCampus-wide visibility for 30+ buildings
See the real costReplace Slack #facilities with something that actually works
See the real costCondition-based maintenance, not time-based rounds
See the real costThe problem nobody talks about
Most building problems never reach the people who can fix them. They fester in hallways and break rooms — invisible to management, expensive to ignore.
complaints never reach you
Half of unhappy occupants stay silent — they just stop caring
Source: TARP / FacilitiesNet
of outsourced FM services lack performance metrics
You're paying vendors based on promises — not proof
Source: IFMA Foundation (2023)
every dollar you skip costs four to fix later
A dripping faucet today is a burst pipe tomorrow
Source: IFMA / Pacific Partners
How it works
Point any phone camera at a sticker. A feedback form opens in the browser — no app required.
Tap a rating, add an optional comment or photo. Completely anonymous — nobody knows it was you.
Cleaning issue? Routes to your external contractor. Electrical? Your in-house team. You set the rules — the system does the triage.
Your team closes the issue. Trends, SLAs, and resolution data land on a live dashboard.
Works everywhere
Stick a QR code on anything your occupants interact with. They scan, rate, and move on.
One platform, four perspectives
Work order systems track what staff report. TendedLoop captures what occupants experience — giving you independent verification of contractor performance that no CMMS can provide. Per-vendor SLA scorecards replace guesswork with proof.
Heatmaps surface problem areas before they escalate. Trend charts reveal patterns. SLA tracking gives you proof when leadership asks "how are we doing?"
Scan a QR code, tap a rating, add an optional comment. Your feedback reaches the team who can fix it — instantly. Nobody knows it was you.
Route by issue type: cleaning goes to your external vendor, electrical to your in-house crew. Each contractor sees only their tasks. Timestamped proof of response and resolution.
Integrations
Push events to Slack, create work orders in your CMMS, or query your data with AI. TendedLoop fits into your stack — not the other way around.
Get alerts in your Slack channels when feedback arrives or tasks change status. Acknowledge issues without leaving Slack.
Connect to 6,000+ apps with drag-and-drop automation. 6 triggers, actions, and searches built in.
Push issues to your CMMS or ticketing system via webhooks or Zapier. Works with any system that accepts incoming data.
Query facility data with natural language via Claude, Cursor, or any MCP-compatible tool.
Build custom integrations with signed JSON payloads and full event data.
Pricing
One building is free forever. Add more as your portfolio grows.
Your internal team, 1 building
Free forever
Internal team + external contractors
/ month
1 building
Multiple contractors, SLA tracking
/ month
Up to 3 buildings
Multi-vendor routing, contractor scorecards
/ month
Up to 10 buildings
Unlimited vendors, white-label, full control
Volume pricing
25+ buildings
All paid plans include a 14-day free trial. No credit card required.
Set up your first building in under 5 minutes. Every issue tracked, every contractor measured, every SLA verified.
Free forever for 1 building · Setup in 5 minutes · No credit card
