Broken printer. Dead phone booth. Dirty kitchen. Members don't complain — they silently leave. TendedLoop catches every issue in minutes and routes it to the right person automatically.
Free forever for 1 building · No credit card required
The problem
Average member lifetime value at risk
At $225/month and ~20 months average tenure, each silently churning member takes thousands in revenue with them — and you never know why they left.
Derived: CoworkingCafe avg $225/mo × Deskmag avg 20-month tenure
Unhappy occupants actually complain
Members don't file tickets. They Slack the community manager (who is giving a tour), mention it in passing, or just live with it until their lease is up.
TARP (Technical Assistance Research Programs)
Does everything
The community manager is the facilities team, the front desk, the event planner, and the sales rep. When they're busy, reported issues sit unacknowledged for hours.
Your cleaning contractor self-reports — members disagree
You're paying for premium cleaning but have no independent data. Member satisfaction tells a different story than your vendor's monthly report.
IFMA Outsourcing Trends Report
The solution
Members scan a QR code, tap a rating, done. No app to download, no account to create. Reports route automatically to cleaning, IT, or facilities based on issue type.
Mean time to acknowledge, mean time to resolve, P90 resolution time. Show investors and franchise partners exactly how your facility response is improving — with data, not anecdotes.
When the community manager is giving a tour, unacknowledged WiFi issues auto-escalate to the ops lead. No single point of failure, even with a one-person team.
How it works
QR stickers on phone booths, printers, kitchen counters. Any phone camera opens the feedback form instantly.
Select from coworking-specific issue types: WiFi connectivity, coffee machine, noise, meeting room AV, phone booth ventilation. Add a photo if helpful.
WiFi issues go to IT. Cleaning issues go to the cleaning crew. AV failures go to the community manager. Zero manual triage.
Your team resolves the issue. Response time, trends, and member satisfaction data land on a live dashboard.
Built-in features
Pre-configured for phone booths, hot desks, meeting rooms, communal kitchens, printing stations, and locker areas. 60+ status items across 8 amenity types.
Response time analytics your ops team and investors care about. Prove your space is improving month over month.
Community manager on a tour? Issues auto-escalate to backup staff after your configured threshold.
15 members report the same broken coffee machine? One task, with "15 members reported this" as an urgency signal.
Multi-site operators see all locations in one view. Compare response times, issue volumes, and resolution rates across your portfolio.
Gamify member reporting — XP, streaks, leaderboards. Members become active facility monitors instead of silent churners.
ROI
Projected avg resolution (vs. 2–24 hrs)
Member LTV protected per prevented churn
Projected monthly value (5-location operator)
Projected triage time saved
Model: a 5-location coworking operator that prevents even 2–3 member churns per year ($9K–15K in recovered LTV), reduces community manager triage time, and benchmarks facility quality across sites could realize $3,000–10,000/month in value against a $499–800/month subscription.
Why TendedLoop
Slack #facilities
No tracking, no routing, no analytics. Issues get buried in scroll. Breaks at scale.
OfficeSpace / Eden Workplace
Expensive ($3–10/desk/month). Facility feedback is a bolt-on, not core. Overkill.
Google Forms / Typeform
No routing, no real-time alerts, no dashboard. Manual follow-up required.
TendedLoop
Anonymous QR feedback from members in 10 seconds. Auto-routing to cleaning, IT, or facilities. SLA dashboards for investors. Starts free.
Pricing
One building is free forever. Add more as your portfolio grows.
For coworking, the product typically delivers $3K–10K/mo in monthly value — well above the subscription cost.
Your internal team, 1 building
Free forever
Internal team + external contractors
/ month
1 building
Multiple contractors, SLA tracking
/ month
Up to 3 buildings
Multi-vendor routing, contractor scorecards
/ month
Up to 10 buildings
Unlimited vendors, white-label, full control
Volume pricing
25+ buildings
All paid plans include a 14-day free trial. No credit card required.
Set up your first location in under 5 minutes. Pre-configured for coworking from day one.
Free forever for 1 building · Setup in 5 minutes · No credit card