Patients don't complain about broken equipment or dirty waiting rooms — they rate you lower on HCAHPS. TendedLoop catches facility issues in minutes, not hours, with zero friction for patients or staff.
Free forever for 1 building · No credit card required
The problem
CMS citations in 2023 — most are facility-related
Environment of Care and Life Safety make up 4 of the top 5 most common hospital deficiencies. Walkthrough-based discovery means problems fester while patients silently suffer.
Becker's Hospital Review / CMS (2023)
Of FM leaders cite escalating costs as top concern
Facility teams face relentless cost pressure — reactive maintenance costs 3–4x more than planned work. Without real-time issue data, hospitals overspend on emergency fixes while preventable problems compound.
JLL Global State of FM (2025); IFMA / Pacific Partners
Annual HCAHPS reimbursement at risk
CMS withholds 2% of Medicare DRG payments under Value-Based Purchasing. HCAHPS accounts for 25% of the score — putting $50K–500K at risk for mid-size hospitals.
CMS Hospital Value-Based Purchasing Program
Outsourced vendors self-report — you have no verification
Cleaning, laundry, catering, HVAC — each contractor reports their own performance. Without independent data, you are paying based on promises, not proof.
IFMA Outsourcing Trends Report
The solution
Anyone can report a facility issue in 10 seconds by scanning a QR code — no app, no login, no PII collected. Issues route instantly to the right team based on location and type.
Every issue is timestamped with location, category, assignee, and resolution time. Export audit-ready PDF reports in seconds instead of compiling manual logs before each survey.
Track mean time to acknowledge, mean time to resolve, P90 resolution time, and SLA breach rates. Prove to leadership that facility response times are improving — with data.
How it works
QR stickers on restroom mirrors, elevator panels, waiting room walls. Any phone camera opens the feedback form — no app download.
Tap a rating, select an issue type (clinical-specific: biohazard, equipment malfunction, temperature), add a photo. Completely anonymous.
Rules route to environmental services, biomedical engineering, or plant operations by location and issue type. Shift-aware routing sends to whoever is on duty.
The team resolves the issue. Every action is logged — creating the continuous compliance documentation JCI surveyors expect.
Built-in features
Pre-configured status items for clinical areas: ED, Lab, Pharmacy, Waiting Room, Patient Room. 15+ clinical issue types with appropriate priorities.
Response time analytics by building, department, and priority level. Track MTTR, MTTA, and SLA compliance rates.
Unacknowledged tasks auto-escalate after configurable thresholds. No issue sits unresolved because someone is on break.
30 reports about the same broken elevator become one task with a "30 people reported this" urgency counter.
Route to day, evening, or night crew based on current time. No more misrouted overnight notifications.
Audit-ready reports for JCI surveyors and health department inspectors. Export with one click.
ROI
Projected detection time (vs. hours/days)
Projected avg resolution (vs. 4–24 hrs)
Projected monthly value (mid-size hospital)
Audit report generation (vs. manual compilation)
Model: a 200-bed community hospital that reduces EC/LS deficiency risk, compresses HCAHPS-impacting resolution times, and saves significant facilities staff triage time could realize $8,000–25,000/month in value against a $499–900/month subscription.
Why TendedLoop
CMMS (ServiceNow, TMA, Hippo)
High friction — staff must log in, create tickets. Not designed for patient-facing feedback.
Rounding software (GetWell, CipherHealth)
Expensive ($10K+/mo), staff must actively use. Push model, not pull.
Paper logs + walkthroughs
No analytics, no routing, no audit trail. Labor-intensive and error-prone.
TendedLoop
Patient and staff QR feedback in 10 seconds. Auto-routing to the right department. JCI-ready audit trail. No app for reporters. Starts free.
Pricing
One building is free forever. Add more as your portfolio grows.
For healthcare, the product typically delivers $8K–25K/mo in monthly value — well above the subscription cost.
Your internal team, 1 building
Free forever
Internal team + external contractors
/ month
1 building
Multiple contractors, SLA tracking
/ month
Up to 3 buildings
Multi-vendor routing, contractor scorecards
/ month
Up to 10 buildings
Unlimited vendors, white-label, full control
Volume pricing
25+ buildings
All paid plans include a 14-day free trial. No credit card required.
Set up your first building in under 5 minutes. Pre-configured for healthcare from day one.
Free forever for 1 building · Setup in 5 minutes · No credit card