Students paying $20K–70K/year expect facilities that match their tuition. But with 30+ buildings and 50 staff, issues hide for days. TendedLoop gives every student a voice and every facilities team a dashboard.
Free forever for 1 building · No credit card required
The problem
Of maintenance is preventive — the rest is reactive
When only a quarter of maintenance is planned, the rest is reactive — meaning issues are discovered when students complain or during walkthroughs. Work orders queue up for days.
UpKeep Survey via Facilities Dive (2024)
Of students say facilities affect their decision to stay
Students rating their living experience poorly are significantly more likely to transfer. Facility satisfaction directly impacts retention — and retention is a $20K–70K decision per student.
St. Cloud State University Research (Norton, 2023)
National deferred maintenance backlog
Average university building is 40+ years old. APPA estimates range up to $197B. Without data on what's actually failing and where, budget requests are guesswork and the backlog compounds at 6–8% annually.
Gordian State of Facilities Report (2022)
Contractors across 30 buildings — zero unified SLA tracking
Each outsourced vendor — cleaning, grounds, HVAC, security — operates in its own silo. No single view of who is performing and who is falling behind.
APPA Facilities Performance Indicators
The solution
QR codes in lecture halls, dorm common areas, dining halls, libraries. Students scan and report without creating an account or identifying themselves. Issues route to the right shop automatically.
See all 30+ buildings in a single view. Compare response times, issue volumes, and resolution rates building by building. Identify which facilities need attention — before students complain.
The Scout program gamifies facility reporting — students earn XP, build streaks, and compete on leaderboards. Active Scout members become a distributed detection network across campus.
How it works
QR stickers in residence halls, lecture rooms, dining areas, libraries, athletic facilities. Works on any phone — no app required.
Campus-specific issue types: HVAC, electrical, plumbing, elevator, accessibility barrier, pest control. Add a photo and optional comment.
Electrical issues go to the electricians. Plumbing goes to plumbing. Residence hall issues go to res life. Zero manual triage by dispatch.
Facilities teams resolve issues. Response time data builds the case for budget requests and accreditation documentation.
Built-in features
Pre-configured for lecture halls, computer labs, residence halls, dining halls, libraries, athletic facilities. Campus-specific issue types with appropriate priorities.
Import 5,000+ amenities across 30+ buildings from a spreadsheet. No manual data entry for large campuses.
Response time analytics by building, department, and priority. The data accreditation reviewers and VPs want to see.
Unacknowledged issues auto-escalate from technician to supervisor to director. No issue sits unresolved for days.
40 students report the same broken elevator. One task, massive urgency signal, zero notification noise.
Accreditation documentation, deferred maintenance evidence, and budget justification reports — on demand.
ROI
Projected detection time (vs. days)
Projected resolution time (vs. days)
Projected monthly value (mid-size university)
Tuition revenue protected per retained student
Model: a mid-size university with 30 buildings that retains even 5 additional students per year ($100K–350K in tuition), reduces facilities triage time, and builds accreditation-ready documentation could realize $8,000–30,000/month in value against a $499–900/month subscription. (87% of students say facilities affect their decision to stay — Norton, 2023.)
Why TendedLoop
SchoolDude / Brightly
Staff-facing CMMS, high friction for students. $10K–50K+/year. No anonymous student reporting.
FMX
Cloud-based and cheaper, but still designed for work orders — not real-time student feedback.
Internal work order portals
Low student adoption. Students don't create accounts to report a broken soap dispenser.
TendedLoop
Student QR feedback in 10 seconds across 30+ buildings. Auto-routing to the right trade shop. Scout gamification turns students into facility monitors. Starts free.
Pricing
One building is free forever. Add more as your portfolio grows.
For universities, the product typically delivers $8K–30K/mo in monthly value — well above the subscription cost.
Your internal team, 1 building
Free forever
Internal team + external contractors
/ month
1 building
Multiple contractors, SLA tracking
/ month
Up to 3 buildings
Multi-vendor routing, contractor scorecards
/ month
Up to 10 buildings
Unlimited vendors, white-label, full control
Volume pricing
25+ buildings
All paid plans include a 14-day free trial. No credit card required.
Set up your first building in under 5 minutes. Import your entire campus from CSV.
Free forever for 1 building · Setup in 5 minutes · No credit card