81% of travelers read reviews before booking. A guest who reports a broken AC at 2 PM and finds it unfixed at checkout writes a review that costs you $1,500–5,000 in lost bookings. TendedLoop resolves issues before guests check out.
Free forever for 1 building · No credit card required
The problem
Revenue lost per bad review
81% of travelers read reviews before booking. A 1-point increase on a 5-point scale allows an 11.2% price increase. A single negative facility review suppresses bookings for weeks.
Cornell SHA / TripAdvisor (2012, 2019)
Price premium per star of online reputation
A 1-point increase on a 5-point review scale lets hotels charge 11.2% more while maintaining occupancy. Every unresolved facility issue that becomes a bad review directly erodes pricing power.
Cornell School of Hotel Administration (Anderson, 2012)
Of travelers pay more for better-reviewed properties
Guests will pay a premium for higher-rated hotels. With 3 daily shift handoffs, issues slip through the cracks — housekeeping finds a problem at 7 AM, the note gets lost, the guest checks in at 3 PM to find it unfixed.
Expedia Group Traveler Value Index (2025)
Outsourced housekeeping reports full completion — guest complaints disagree
Outsourced cleaning and maintenance teams self-report their own performance. Without real-time verification from guests, you manage service quality blind.
AHLA Lodging Survey
The solution
QR codes in guest rooms, lobbies, and public areas. Guests scan and report in 10 seconds — available in 11 languages with RTL support. No app download, no front desk interaction needed.
Issues route to whoever is on duty — day crew, evening crew, night crew. Shift changes don't lose information. Every issue is tracked digitally from report to resolution.
Guests attach photos when reporting. A photo of a cracked tile lets engineering bring the right tools on the first visit — no diagnostic trips, faster resolution, evidence for vendor accountability.
How it works
QR stickers in guest rooms, elevators, pool area, fitness center. The feedback form opens in the guest's phone language automatically.
Select a hotel-specific issue type (HVAC, plumbing, housekeeping, minibar, noise), add a photo, tap submit. Completely anonymous.
Engineering, housekeeping, or front desk — based on issue type and who is on shift right now. No more radio calls or lost notes.
Your team fixes the issue. Response time data feeds SLA dashboards and brand standards compliance reports.
Built-in features
Pre-configured for guest rooms, lobby, pool, fitness center, restaurant, conference rooms. Hotel-specific issue types with hospitality-grade priority levels.
Guests see the feedback form in their phone's language. English, Spanish, French, German, Arabic, Hebrew, Portuguese, Italian, Russian, Yiddish, Amharic.
Track response times by department and priority. Generate reports for brand standards audits and ownership reviews.
Unacknowledged issues auto-escalate to the supervisor, then the director of engineering. No issue falls through the cracks.
Route to morning, afternoon, or night engineering crew automatically. Shift handoff data is preserved digitally.
Brand standards reports, ownership reports, and audit documentation — exported in seconds.
ROI
Projected detection time (vs. hours)
Projected resolution time (vs. 2–24 hrs)
Projected monthly value (business hotel)
Revenue impact per bad review avoided
Model: a 200-room business hotel that catches issues before checkout, reduces engineering dispatch time, and eliminates shift handoff information loss could protect $5,000–18,000/month in booking revenue against a $499–900/month subscription. (Cornell SHA: each point of reputation = 11.2% pricing power.)
Why TendedLoop
PMS maintenance modules (Opera, Mews)
Not designed for real-time guest-facing feedback. No anonymous reporting path.
Guest messaging (Alice, Whistle)
Requires guest engagement and app adoption. Low adoption for facility-specific issues.
Housekeeping apps (Quore, Flexkeeping)
Staff-centric, not guest-facing. $3–8/room/month. No anonymous feedback loop.
TendedLoop
Guest QR feedback in 11 languages. Shift-aware routing across 3 crews. Issues resolved before checkout. No app for guests. Starts free.
Pricing
One building is free forever. Add more as your portfolio grows.
For hotels & hospitality, the product typically delivers $5K–18K/mo in monthly value — well above the subscription cost.
Your internal team, 1 building
Free forever
Internal team + external contractors
/ month
1 building
Multiple contractors, SLA tracking
/ month
Up to 3 buildings
Multi-vendor routing, contractor scorecards
/ month
Up to 10 buildings
Unlimited vendors, white-label, full control
Volume pricing
25+ buildings
All paid plans include a 14-day free trial. No credit card required.
Set up your first property in under 5 minutes. Pre-configured for hospitality from day one.
Free forever for 1 building · Setup in 5 minutes · No credit card